SLA Policies in Odoo Helpdesk
Good customer support is not just resolving issues; it is resolving them within a reasonable time. SLA policies set the standard. This piece is about SLA policies in Odoo Helpdesk. The edition note SL...
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Good customer support is not just resolving issues; it is resolving them within a reasonable time. SLA policies set the standard. This piece is about SLA policies in Odoo Helpdesk. The edition note SL...
Read postSupport handling has routine parts that can be automated, and issues that need more attention, which can be escalated. This piece is about ticket automation and escalation in Odoo Helpdesk. The editio...
Read postSome businesses do their work not at their own premises but at the customer's. Odoo Field Service manages that. This piece is about setting it up. The edition point, first State it plainly: the Field ...
Read postThe heart of managing field work is getting the right person to the right place at the right time. Scheduling and dispatching are how. This piece is about scheduling and dispatching field work in Odoo...
Read postOne of the most common customization needs is simple: an extra field, to capture some piece of information Odoo did not include. Odoo Studio adds one without code. This piece is about it. The edition ...
Read postA form view is how a record is seen and edited, and a business often wants it adjusted to fit how it works. Odoo Studio customises one without code. This piece is about it. The edition note Odoo Studi...
Read postIn any business running on a system, there are routine steps that could happen automatically rather than being done by hand. Odoo Studio can build automations for them. This piece is about it. The edi...
Read postA business often needs a document or a report in a particular form that Odoo does not provide by default. Odoo Studio can create one. This piece is about creating custom reports with Odoo Studio. The ...
Read postA business that is not a single company but a group of companies can run them all in one Odoo. This piece is about setting up a multi-company environment. What a multi-company environment is A multi-c...
Read postNot everyone in a business should be able to do and see everything in its system. Users and access rights govern who can do what. This piece is about managing them in Odoo. Users and access rights A u...
Read postIn any business running on a system, there are routine manual steps that need not be done by hand. Automated actions remove them. This piece is about using automated actions in Odoo. What an automated...
Read postA business needs to see its data in understandable forms, and the most useful such forms are ones that stay current. This piece is about building live dashboards and spreadsheets in Odoo. Dashboards a...
Read postIf a question keeps coming up in your operations, it might be worth a blog post.