Odoo for Facility Management

Facility management firms keep buildings and their systems running, under service contracts, across many sites. The business is recurring contracts delivered through scheduled and reactive maintenance work. Odoo's maintenance and service tools give this industry a real starting point.

The pain is delivering contracted service profitably across sites. Each contract promises a service level, work is both planned and reactive, and the cost of delivering against each contract is easy to lose.

• Service contracts with service levels to meet.
• Planned maintenance and reactive callouts to coordinate.
• Assets and systems across multiple client sites.
• Cost per contract that is hard to see.

Odoo's Maintenance module schedules preventive maintenance and logs reactive work against assets and locations. The Field Service app dispatches technicians and captures on-site time and parts. Sales and subscription tools manage the recurring contracts, and analytic accounting shows cost and margin per contract.

• Maintenance for planned and reactive work.
• Field Service for dispatch and on-site capture.
• Subscription tools for recurring service contracts.
• Analytic accounting for per-contract profitability.

The configuration work is in modelling contracts, their service levels and the assets they cover, and in linking work to the contract so cost is attributed. The Field Service app is an Enterprise feature, so the edition matters. Where service levels carry penalties, the system should make breaches visible.

• Model contracts and the assets they cover so cost attributes correctly.
• Confirm the Odoo edition if Field Service dispatch is needed.
• Link every job to its contract for true per-contract margin.
• Make service-level breaches visible before they become penalties.